Legal notices and privacy policy

Legal notices and privacy policy

LEGAL NOTICES

Agence Immobilière 056 SRL
Immo Emeraude Mouscron
Rue de Menin 400
7700 Mouscron – Belgium
Tel.: +32 56 34 00 04
VAT / CBE No.: BE 0878 382 015

Agence Immobilière 069 SRL
Immo Emeraude Tournai
Boulevard du Roi Albert 44
7500 Tournai – Belgium
Tel.: +32 69 66 56 56
VAT / CBE No.: BE 0508 765 097

DL Groupe Ath SRL
Registered office:
Rue de Menin 400
7700 Mouscron – Belgium
Immo Emeraude Ath office:
Rue du Moulin 25
7800 Ath – Belgium
Tel.: +32 68 87 00 80
VAT / CBE No.: BE 1011 226 483

DL Vastgoed BV
Immo Emeraude Kortrijk
Brugsesteenweg 95-97
8500 Kortrijk – Belgium
Tel.: +32 56 15 19 00
VAT / CBE No.: BE 0795 696 641

Best Partner SRL
Tubize – Brussels – Ottignies
Rue de Menin 400
7700 Mouscron – Belgium
Tel.: +32 2 355 59 21
VAT / CBE No.: BE 0470 414 267

Professional information

Professional liability insurance for real estate agents:
Van Dessel Insurance Brokers
Policy No. 730.390.159

Accredited by the Professional Institute of Real Estate Agents (IPI/BIV), Rue du Luxembourg 16B, 1000 Brussels.
Activities as real estate broker, property manager and co-ownership manager in Belgium.

Client accounts

Agence Immobilière 056 SRL
Sales: BE46 7380 1809 1936
Rentals: BE54 7320 0989 8697

Agence Immobilière 069 SRL
Sales: BE89 0688 9661 5685
Rentals: BE89 7320 2944 2985

DL Groupe Ath SRL
Sales: BE98 7310 6049 1393
Rentals: BE12 7310 6049 1292

Best Partner SRL
Sales: BE53 0682 3154 1653
Rentals: BE03 0689 5753 1584

DL Vastgoed BV
Sales: BE19 7310 5573 0212

IPI Code of Ethics: available on the website of the Professional Institute of Real Estate Agents.

Persons responsible for anti-money laundering compliance:
Mr Philip Lazou and Ms Jasmine Pieters.

For questions relating to the processing and protection of personal data:
Mr Benjamin Dassonville.

WEBSITE PUBLISHER

Remix Web Développement
Registered office: 277 rue du Virolois – 59200 Tourcoing – France
VAT No.: FR 464 919 268 46
SIRET No.: 491 926 846 00024
Publication manager: Mr Benjamin Dassonville.

Copyright and intellectual property

All content and materials available on this website are protected by the applicable intellectual property legislation.
Any total or partial reproduction, representation, adaptation or imitation without our express prior written consent is prohibited.
It is also prohibited to collect or use information available on this website for commercial purposes without prior authorisation.
This protection applies in particular to texts, page layouts, software required for the operation of the website, logos, images, photographs, illustrations and graphic elements.

Hosting provider

REMIX WEB

PRIVACY POLICY

1. Introduction

We attach particular importance to protecting the privacy of our clients, prospects and visitors to our website.
This Privacy Policy explains how your personal data is processed when you visit our website, contact us or use our services.
The General Data Protection Regulation (“GDPR” – Regulation (EU) 2016/679) governs the processing of personal data and the rights of data subjects.
Personal data means any information relating to an identified or identifiable natural person. This may include your name, contact details, email address, telephone number, information provided through a form or data relating to a contractual relationship with us.
Processing means any operation performed on personal data, including collection, recording, organisation, storage, consultation, use, disclosure, modification or deletion.

2. Data controller

Depending on the service concerned and your relationship with us, the data controller is the legal entity within DL Groupe that determines the purposes and means of processing your personal data.
The contact details of the various entities are set out in the “Legal Notices” section above.
For any questions regarding the protection of your personal data or the exercise of your rights, you may contact us at:

DL Groupe
For the attention of Mr Benjamin Dassonville
Rue de Menin 400
7700 Mouscron – Belgium
Tel.: +32 56 34 00 04

You may also use the contact form available on our website.

3. What personal data do we process?

The data we process depends on your relationship with DL Groupe and the services you use.
This may include:

• identification data;
• contact details;
• your email address and telephone number;
• information relating to your property search;
• information relating to a property;
• information required to prepare or perform a contract;
• the content of messages, requests or comments sent to us;
• information necessary to comply with our legal and regulatory obligations;
• certain technical data relating to the use of our website;
• information relating to your browsing activity where you have consented to the relevant cookies;
• information provided when using the live chat module.

4. Why do we process your data?

Depending on your relationship with DL Groupe, your personal data may be processed in particular in order to:

• sell or rent out your property;
• search for a property matching your criteria and requirements;
• respond to contact or information requests;
• organise and follow up property viewings;
• manage your account or property search;
• allow you to save properties in “My Selection”;
• inform you about properties that may be of interest to you;
• prepare, enter into or perform a contract;
• manage the administrative follow-up of your file;
• respond to your requests via the live chat module;
• produce statistics on website traffic and usage where you have consented to this;
• comply with our legal and regulatory obligations, in particular anti-money laundering requirements;
• ensure the security and proper operation of our website;
• send commercial communications where permitted by applicable law.

5. What legal bases do we rely on?

Any processing of personal data must be based on a valid legal basis.
Depending on the processing concerned, we may process your personal data on the basis of:

• your consent;
• pre-contractual measures taken at your request;
• performance of a contract;
• compliance with a legal obligation;
• our legitimate interests or those of a third party, provided that your interests, fundamental rights and freedoms do not override those interests.

Certain data must, for example, be processed in order to comply with our legal obligations relating to anti-money laundering requirements.
The use of analytics cookies and the activation of certain non-essential third-party services are based on your prior consent.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

6. When you visit our website

When you visit our website without completing a form or identifying yourself, certain technical information may nevertheless be processed in order to ensure the operation, security and maintenance of the website.
Additional information relating to your browsing activity may be processed using cookies or similar technologies in accordance with the Cookie Policy below.
Non-essential cookies are blocked until you have made your choice.

7. Contact forms, accounts, newsletters and property alerts

When you complete a contact form, we process the contact details you provide, the content of your request and any subsequent communications relating to that request.
When you create an account or profile, we may process identification and contact data as well as the information required to provide the requested service.
When you subscribe to a newsletter, property alert or similar service, we process your email address and the information required to manage that subscription or search.
Each processing activity is based on the legal basis corresponding to its purpose. Consent is therefore not systematically the legal basis used.

8. Live chat module

Our website uses a chat module provided by Alia / Alia Nexus BV.
When you choose to use this service, certain information required for the operation of the chat and the follow-up of the conversation may be processed.
The module may use session cookies as well as certain persistent cookies in order to operate correctly and, where necessary, retain conversation history.
Non-essential elements relating to this service are blocked until you have given your consent.

9. Retention periods

Personal data is retained only for as long as necessary for the purposes for which it was collected and processed.
This period may vary depending on the category of data, the nature of our relationship with you and the legal or regulatory obligations applicable to us.
Certain data may be retained for longer where required by law or where necessary for the establishment, exercise or defence of legal claims.
Where processing is based solely on your consent, we cease using your data for that purpose when you withdraw your consent, unless another legal basis allows or requires us to retain certain information.
The specific retention periods for cookies are set out in our Cookie Policy.

10. Recipients of your data

Your personal data may be accessible to authorised staff and collaborators of the relevant DL Groupe entities, to the extent necessary for the performance of their duties.
Your data may also be disclosed, where necessary, to technical or professional service providers or partners involved in providing our services.
For the operation of the website, these service providers may include:

• our technical website provider;
• Google Ireland Limited for Google Analytics, where you have accepted analytics cookies;
• Alia Nexus BV for the operation of the live chat module, where you use that service and the required consent has been given.

Information may also be disclosed to public authorities, administrations or bodies where we are legally required to provide certain information.
Where service providers process personal data on our behalf, we ensure that appropriate data protection safeguards are implemented in accordance with applicable legislation.

11. Transfers outside the European Economic Area

The use of certain technical services may involve the transfer of personal data outside the European Economic Area.
In connection with Google Analytics, data may in particular be processed in or transferred to the United States.
Such transfers are governed in accordance with the mechanisms provided for under the GDPR and the safeguards implemented by the relevant service provider.
Where other service providers involve transfers outside the European Economic Area, such transfers must also comply with GDPR requirements.

12. Security

Your personal data is processed confidentially.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, disclosure or any other unlawful processing.
These measures are adapted to the nature of the data processed and the risks associated with the processing.

13. Your rights

Subject to the conditions and limitations laid down by applicable legislation, you have the following rights in particular:

• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure;
• the right to restriction of processing;
• the right to object to certain processing activities;
• the right to data portability where applicable;
• the right to withdraw your consent at any time where processing is based on consent;
• the right to lodge a complaint with the Data Protection Authority.

We will normally respond to your request within one month of receipt. This period may be extended under the conditions provided for by the GDPR.
Where there is reasonable doubt regarding your identity, we may request additional information necessary to verify your identity.
The right to erasure is not absolute. We may, in particular, be required to retain certain data in order to comply with a legal obligation, perform a contractual relationship or establish, exercise or defend legal claims.

14. Right to object to direct marketing

You may object at any time to the processing of your personal data for direct marketing purposes.
Where our electronic communications include an unsubscribe link, you may also use that link to stop receiving the relevant communications.

15. Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
It must be as easy to withdraw consent as it was to give it.

16. Complaint to the Data Protection Authority

If you believe that the processing of your personal data does not comply with applicable legislation, you have the right to lodge a complaint with:

Data Protection Authority
Rue de la Presse 35
1000 Brussels – Belgium
Tel.: +32 (0)2 274 48 00
Email: contact@apd-gba.be

17. Social media and third-party services

Our website may contain links to social media platforms or integrate content and services provided by third parties.
When you interact with these services, the relevant provider may process certain personal data in accordance with its own privacy policy.
Where the use of a third-party service involves the placement or reading of cookies or similar technologies that are not strictly necessary, they will only be activated after the required consent has been obtained.
We recommend consulting the privacy policies of the relevant services to understand how they process your data.

18. Changes to the Privacy Policy

This Privacy Policy may be amended to reflect changes in our services, processing activities, technologies used or applicable legislation.
The version published on our website is the version currently in force.

COOKIE POLICY

1. What is a cookie?

A cookie is a small file or piece of information stored on your computer, smartphone, tablet or other device when you visit a website.
Cookies and similar technologies make it possible, among other things, to remember certain information or access information already stored on your device.

2. Who can place cookies?

Cookies used on the website may be placed directly on the dlgroupe.com domain or may relate to services provided by third-party service providers.
Our website currently uses cookies for:

• the operation of the website and the “My Selection” feature;
• remembering your cookie preferences;
• audience measurement via Google Analytics;
• the operation of the Alia live chat module.

3. Consent to cookies

Cookies that are strictly necessary for the operation of the website or for providing a service expressly requested by the user may be used without prior consent.
Cookies and similar technologies that are not strictly necessary are blocked until you have given your consent.
When you first visit the website, a banner allows you to:

• accept all;
• reject all;
• manage your preferences by category.

The buttons allowing you to accept all or reject all are displayed at the same level.
Analytics cookies and non-essential elements of the Alia module remain blocked until you have expressly accepted them.
Rejecting non-essential cookies does not prevent access to the website or its essential functions. However, certain optional features, such as the live chat module, may not be available where the corresponding cookies are rejected.

4. Changing or withdrawing your consent

You may change your choice or withdraw your consent at any time.
The “Manage my cookies” link available in the footer of the website allows you to reopen the preferences panel and change the categories you have accepted or rejected.
Withdrawal of consent therefore remains available at any time without requiring a more complex process than the one used to give consent.
Your choice to accept or reject cookies is stored for 6 months. Once this period has expired, the cookie banner will be displayed again.

5. Cookies used on the website

“My Selection” cookie
Name: mySelection
Provider: DL Groupe – dlgroupe.com
Category: functional / necessary for the “My Selection” feature
Purpose: allows properties to be saved in “My Selection” so that they can be found again during browsing.
Duration: 30 days
Type: first-party cookie
Transfer outside the EEA: no

Consent management cookie
Name: cc_cookie
Provider: DL Groupe – dlgroupe.com
Category: strictly necessary
Purpose: remembers your choice concerning acceptance or rejection of the different categories of cookies and trackers.
Duration: 6 months, i.e. 182 days
Type: first-party cookie
Transfer outside the EEA: no
This cookie is necessary so that the website can remember your choice and avoid displaying the banner on every visit.

Google Analytics
Cookies concerned: including _ga, _gid and other Google Analytics cookies that may be activated depending on the service configuration
Service provider: Google Ireland Limited
Category: analytics / statistics
Purpose: measure website traffic, analyse browsing behaviour and compile statistics relating to use of the website.
Duration: up to 2 years for _ga and 24 hours for _gid, subject to the configuration actually applied to the service.
Third-party service: yes
Transfer outside the EEA: transfers to the United States may take place.
Google Analytics is activated only after you have consented to analytics cookies.
In its standard configuration, Google Analytics may process information relating to sessions, the browser, the device used and an approximate location.

Alia live chat module
Provider: Alia / Alia Nexus BV
Category: functional / analytics
Purpose: enable the live chat module to operate and allow the conversation to be followed up.
Duration: certain cookies are limited to the duration of the session and are deleted when the browser is closed. Others may be retained for longer in order to allow a conversation to be followed up or resumed.
Third-party service: yes
Non-essential elements relating to the Alia module are activated only after you have given your consent.
Information that you voluntarily provide during a conversation may also be processed in order to respond to your request and ensure appropriate follow-up.

6. Strictly necessary cookies

Strictly necessary cookies enable the operation, security or essential functions of the website, or are required to provide a feature expressly requested by the user.
They may, in particular, be used to remember your cookie preferences.
Where they are strictly necessary for the service concerned, no prior consent is required.

7. Functional cookies

Functional cookies make it possible to remember certain choices or provide a specific website feature.
The mySelection cookie, for example, is used to remember the properties you add to “My Selection”.
Where a cookie is necessary to provide a feature expressly requested by the user, it may be used without prior consent. In other cases, the required consent will be obtained before activation.

8. Analytics or statistical cookies

Analytics cookies make it possible to measure website traffic and understand how visitors use the website.
Our website uses Google Analytics for this purpose.
Google Analytics cookies are blocked by default and are only activated after you have given your consent.
You may reject their use through the cookie banner or subsequently change your choice through the “Manage my cookies” link.

9. Third-party services and cookies

Certain services integrated into the website are provided by third-party companies.
These include Google Analytics and the Alia chat module.
These services may process certain information in accordance with their own privacy policies.
Where they involve cookies or similar technologies that are not strictly necessary, their activation is subject to your prior consent.

10. Managing and deleting cookies

You may manage your preferences for non-essential cookies using the management tool available on our website.
The “Manage my cookies” link remains accessible in the website footer.
You may also configure your browser to delete or block certain cookies.
Browser settings are an additional way of managing cookies. They do not replace the consent mechanism implemented on the website for cookies requiring your agreement.
Deleting certain cookies may result in the loss of stored preferences, such as properties added to “My Selection”.

11. Cookie lifespan

The retention period depends on the purpose of the cookie concerned.
In summary:

• mySelection: 30 days;
• cc_cookie: 6 months / 182 days;
• Google Analytics _ga: up to 2 years;
• Google Analytics _gid: 24 hours;
• Alia: session duration for certain cookies and a longer period for certain cookies required to follow up a conversation.

Cookies are not retained for longer than necessary for their purpose.

12. Changes to the Cookie Policy

This Cookie Policy may be amended when the cookies, technologies, service providers or services used on the website change, or when applicable legislation is amended.
We ensure that the information contained in this policy reflects the technologies actually used on the website.

CONTACT

For any questions regarding this policy or the processing of your personal data:
DL Groupe
Rue de Menin 400
7700 Mouscron – Belgium
Tel.: +32 56 34 00 04

You may also use the contact form available on our website.

Last updated: 29 September 2026